Customer Success
Enterprise Customer Success Manager
London, UK
Hybrid
Full-time
Be the bridge between our AI optimisation technology and client success, ensuring flawless execution of high-value programs for global brands.
The Role: We're seeking an Enterprise Customer Success Manager who brings deep ecommerce marketplace expertise to help scale our enterprise client operations. You'll be the bridge between our AI optimization technology and client success, ensuring flawless execution of high-value programs for global brands.
Responsibilities
Coordinate cross-functional teams to deliver optimization projects on time and within scope
Develop and refine operational workflows for enterprise-scale deployments
Analyze performance metrics and translate data into actionable client recommendations
Build strong relationships with brand managers and digital teams at major FMCG companies
Contribute to product development based on client feedback and market needs
Requirements
4-6 years of experience in Amazon/ ecommerce ecosystem (agency or brand-side required)
Proven track record managing complex ecommerce operations or digital shelf strategies
Deep understanding of marketplace dynamics, SEO, and content optimization
Experience with enterprise clients and managing multiple stakeholder relationships
Strong analytical skills with ability to derive insights from complex data sets
Excellent project management and communication abilities
Experience with AI tools, automation, or emerging commerce technologies