Customer Success
Enterprise Customer Success Manager
London, UK or Toronto, CA
On-site
Full-time
Bring deep Amazon marketplace expertise to help scale our enterprise client operations for the world's leading consumer brands.
ROLE LOCATION: This is a 4 day a week in-person role in either our London, UK, or Toronto, CA office.
The Role: We're seeking a Client Outcome Architect who brings deep Amazon marketplace expertise to help scale our enterprise client operations. You'll be the bridge between our AI optimization technology and client success, ensuring flawless execution of high-value programs for global brands.
Responsibilities
Coordinate cross-functional teams to deliver optimization projects on time and within scope
Develop and refine operational workflows for enterprise-scale deployments
Analyze performance metrics and translate data into actionable client recommendations
Build strong relationships with brand managers and digital teams at major FMCG companies
Contribute to product development based on client feedback and market needs
Requirements
4-6 years of experience brand-side in the Amazon ecosystem at a leading CPG
Proven track record in managing digital shelf strategies
Deep understanding of Amazon and other marketplace dynamics, SEO, and content optimization
Experience with enterprise clients and managing multiple stakeholder relationships
Strong analytical skills with ability to derive insights from complex data sets
Excellent project management and communication abilities
Experience with AI tools, automation, or emerging commerce technologies